Shipping/ Return Policy 2018-01-30T01:30:11+00:00

SHIPPING

We offer free shipping on ALL orders, no matter the amount!

 

DEFECTIVE OR DAMAGED ITEMS

If we made a mistake, we’ll take care of it. Period. If you received a defective or damaged product, please let us know so we can replace it for you. Once we have a photo of the damages and verify that it is defective, we’ll immediately send a replacement. And don’t worry- shipping charges are on us, both for the returned item and the replacement.

 

The fastest way to get a replacement for a damaged item is to reply to your order confirmation email or to send an email to design@shopantiquity.com with the details of the damage and a picture, if applicable. From there, our amazing customer service team will make sure you’re fully taken care of!

 

STANDARD RETURNS

Our return policy covers returns of products in new or “like-new” condition up to 30 days after delivery (excluding any custom furniture orders). If you’ve decided you don’t like what you ordered after having it in your home a couple of weeks, no problem. Just place it back in the mail within 30 days of delivery date. As long as it’s in like-new condition and is postmarked within 30 days after it was delivered to your shipping address, we’ll be able to take it back for a full refund back to your original payment method.

 

  1. Email our office at design@shopantiquity.com with a request for a return. If damaged, please include multiple photos in the email, and we will reply with the return address for the item.
  2. Include the original packing slip or a note indicating the order number, items you’re returning, and reason for return.
  3. Once we receive the product(s) in acceptable condition, we will process a refund you.
  4. After the process is complete, you will be sent a refund confirmation e-mail and you can expect a refund to appear on your next credit card statement.

Lisa McDaniel

Lisa and her husband, Beau, are co-owners of C.Mac Construction and Antiquity. Through individualized collaboration with clients, Lisa helps design houses specific to the form and function of each particular family. Her mission is inspiring families to use creativity and originality when bringing to life the spaces they will soon call home.

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