We offer free shipping on ALL orders, no matter the amount!
DEFECTIVE OR DAMAGED ITEMS
If we made a mistake, we’ll take care of it. Period. If you received a defective or damaged product, please let us know so we can replace it for you. Once we have a photo of the damages and verify that it is defective, we’ll immediately send a replacement. And don’t worry- shipping charges are on us, both for the returned item and the replacement.
The fastest way to get a replacement for a damaged item is to reply to your order confirmation email or to send an email to firstname.lastname@example.org with the details of the damage and a picture, if applicable. From there, our amazing customer service team will make sure you’re fully taken care of!
Our return policy covers returns of products in new or “like-new” condition up to 30 days after delivery (excluding any custom furniture orders). If you’ve decided you don’t like what you ordered after having it in your home a couple of weeks, no problem. Just place it back in the mail within 30 days of delivery date. As long as it’s in like-new condition and is postmarked within 30 days after it was delivered to your shipping address, we’ll be able to take it back for a full refund back to your original payment method.
- Email our office at email@example.com with a request for a return. If damaged, please include multiple photos in the email, and we will reply with the return address for the item.
- Include the original packing slip or a note indicating the order number, items you’re returning, and reason for return.
- Once we receive the product(s) in acceptable condition, we will process a refund you.
- After the process is complete, you will be sent a refund confirmation e-mail and you can expect a refund to appear on your next credit card statement.